Refund Policy

Our Commitment to You

Drogon Tv refunds a subscription when the service fails on our side for 72 hours or more, when you are charged twice, or within 7 days of a first purchase after trying support. This policy explains how to ask and how long it takes.

Refund Eligibility

You can be entitled to a full or partial refund under these specific situations:

Technical Failures: Service is completely non-functional on your compatible device for 72+ consecutive hours due to a fault on our side.
Duplicate Payments: Accidental duplicate charge for the same subscription period.
Initial 7 Day Windownew customers: Request within 7 days of first purchase after attempting support-led troubleshooting.

How to Request a Refund

To seek a refund, follow these specific steps:

Message our support team on Telegram at @host4k.
Start your message with: 'Refund Request'.
Include your full name, your order ID or username, and the reason for the request.

Sample Refund Request Message

Send to: @host4k on Telegram

Message Title: Refund Request

Hello,

I am reaching out to ask for a refund regarding my IPTV subscription.

My Name: [Your Full Name]

My Order ID or Username: [Your Order ID or Username]

Reason for Refund: [Provide a concise explanation of your situation, such as technical problems, duplicate charges, etc.]

Thank you.

What We Need to Process Your Refund

Account username or the name used at checkout
Order/transaction ID from your payment receipt
Brief reason and steps already tried with support
Device/app details (e.g., Firestick + IPTV Smarters)

Processing Timeline

0 to 3 business days: Our support team reviews the request.
Same day after approval: The refund is sent to your original payment method.
5 to 10 business days: Funds appear, depending on your bank or card provider.

We update you at every stage. Response times could be longer on weekends or holidays.

Exceptions (When Refunds Are Not Provided)

Refunds are not applicable under these specific conditions:

You feel dissatisfied with the channel options or content available.
Your internet speed is inadequate or unreliable for streaming content.
You have breached our Terms of Service, such as account sharing.
Geo-blocking challenges in your region are unfortunately outside of our influence and control.

How to Avoid Refund Requests

Check Compatibility: Confirm your device/app supports M3U/Portal before purchase.
Stable Internet: Use 30 Mbps+ and 5GHz Wi Fi or Ethernet for 4K.
Use Setup Guides: Follow our step by step Installation page.
Ask Support First: Most issues are solved in minutes, so please contact support first.

Frequently Asked Questions (FAQ)

After approval, refunds are usually processed in three business days, but your bank or payment provider may take an additional five to ten business days to show the funds in your account. For status inquiries, please contact support.

In general, refunds due to a change of mind are not issued after the initial 7-day period. We advise reviewing our features and asking questions before you subscribe. For comprehensive details, check our Refund Policy or reach support.

Subscriptions will automatically renew. If you forget to cancel prior to your renewal date, please contact us right away. Renewal refunds are considered on an individual basis. Find out more in our Terms.